If you wish to cancel an order with Florant, the amount will be returned as store credit. If in the event, an order cancellation is qualified for a refund if the order amount is above AED 1000, 5% will be deducted from the original amount paid to the issued bank as per bank fees.

If the order is placed for a specified timeframe with no response from the recipient during address acquisition, the order will automatically be moved to the next available delivery slot without a refund for extra delivery charges as the service has been met by Florant.

Note that if, for an agreed reason, Florant agrees to issue a refund, the said refund may take anywhere between 4-12 days as per the rules and regulations of the issuing payment gateway partners.

If the order is to be delivered to a non-serviceable area, the customer can provide an alternate recipient to receive the order within a serviceable location or provide an alternate, serviceable location for the original recipient. In any case, the order gets canceled however, the purchase value of the order will be returned as store credit.

Returns:
We strictly do not accept returns of items sold on the website. However, replacements will only take place if the ordered products were reported damaged in 3 hours on the same day of the delivery.

Returns may be executed on any of the following grounds:

If there is an issue with the quality of the received order and the said issue has been confirmed by Florant, you may request for product replacement or another product of the same value, or you may also receive a full refund for your purchase. A complaint should be received on the same day or within the next day.

If the order consists of a cake, chocolate, and other edible treats, the replacement can only be accepted within 3 hours of receiving the edible treats.

Note: Due to UAE's hot weather especially during summer time we don’t accept returns of any edible treats due to health and safety reasons.
If the order you received does not correspond with the amount that you ordered and the discrepancy has been confirmed by Florant, you may choose to request a new item as compensation for the order or a fair refund corresponding to the value of the unincluded item/s.

Note: all orders will be shared with the sender for confirmation before sending to the receiver.
Replacements will only take place on the next-day delivery slot.